Member Support

Experiencing issues with your Account? Reach out to us! Please use the form at the bottom of this page to let us know how we can help. We also welcome your suggestions as to how we can make this even better for you! You can also email us at support@gingercity.com but using the form is best. 

My login is not working... why not?

I signed up for a bonus program when I checked out, but I don't see under my Programs tab. Where is it?

I had access to a GC program a year or two ago that I don't see under my Programs tab. Can I still get access?

I'm having trouble joining a Zoom live meeting. What should I do? 

Do you keep my credit card information? 

When will you be adding monthly memberships? Inquiring minds want to know...

I signed up for a jumpstart or bonus coaching session with Ranya, how to do I set that up?

Have other questions? Drop them into the box below and we'll get back to you soon with answers!

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